The majority of what we learn throughout our lives occurs through informal situations, i.e., learning opportunities and experiences that are not planned. For example, our language skills are based largely on informal learning, particularly during childhood. Therefore, it is important to consider the role of informal learning in all training programs. Informal learning opportunities, and the benefits received from them, are the glue that connects and integrates the knowledge bases of the learners for whom we are designing training.

It is common knowledge that the amount of information needed to perform job functions is increasing rapidly, and the pace of change in the workplace is escalating. These trends have contributed to a widespread belief that users must take advantage of informal learning opportunities to keep pace. This general topic has seen increased attention in articles published in various journals of the training industry, and at industry conferences and seminars.

Increasing the role of informal learning can be as simple as pointing out to learners the opportunities available to them, which can be done in the course of formal learning offerings, such as in the summary content of a WBT. It is beneficial to develop a corporate culture where the importance of informal learning is understood and embraced.